Fintech Solutions Case Study – Quadrupling Conversions

How a fintech company achieved a 4x increased in conversions


A global leader in financial technology had built-out a wealth of lead generation resources, from educational whitepapers through to cutting-edge thought-leadership content. But despite world-leading expertise, limited engagement with their content marketing found the organization struggling to generate a significant return on investment. Poor user experience in the resource section meant that user interaction with whitepapers, eGuides and videos were all limited; a situation complicated by the company’s ongoing migration away from an old content management system.

The Challenge: Improving Content Performance

A lack of performance insight brought its own problems to bear. Shortcomings in the existing toolstack meant that their ability to track web interactions was limited to page views and form fills. Tracking data was inconsistent, and in many cases, missing entirely – leaving black holes scattered throughout the company’s marketing attribution. These factors compounded to create a huge technical drain with every form deployment, causing shortfalls in web and MAP developer bandwidth leaving the company unable to fully realize their demand generation strategy.

The Solution

Keen to centralise their web marketing and analytics, so deployed and configured integrations across their entire toolstack: including Eloqua, Google Analytics, Google Tag Manager, LookbookHQ, Vidyard, On24, and their new CMS, Kentico.

6 standard form types were deployed, and a raft of conversion-focused features were implemented to improve the user experience, including:

Progressive profiling and blind form submissions
Form pre-population from Eloqua data
Geo-location switching to show different form fields in different countries
9 languages for form deployment

As a result, crucial gaps in marketing attribution were closed, and much-needed process applied to the company’s demand generation efforts – with standardized form submission data from every interaction passed through Eloqua and into their CRM.


As a direct result of deploying, they were able to realize the full potential of their content, boosting user experience and generating a 4-fold uplift in conversions. A central dashboard makes it easy to manage forms and monitor content performance, making it possible to instantly change gating strategy across over 600 global assets – helping the company achieve their goal of centralizing digital demand generation. New gates were deployed in a matter of minutes, allowing our client to side-step the technical drain that previously dogged form deployment, and hit crucial deadlines for their website rebuild.

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